FAQ1.Your order is processed and shipped within 48-72 hours by DHL(or EMS/ARAMEX/CITYLINK) shipping company,if your shoes cannot ship within that time our worker will email you.
2.Worldwide free shipping and no taxes .The shipping time is usually 5-10 days.
3.Please make sure someone will be available to receive your order, otherwise your package will be returned to us.
- +Q: which kind of payment mode do we accept?
- For now we take Visa credit card and Master credit card and Western Union and Money gram! We prefer Western Union and Money gram, and we will offer you more than 20% discount as a reward when you pay with Western Union and Money gram.
- -Q: I just paid for my order. Now what?
- You will receive our order information soon, our worker will contact you by Email, Whatsapp, Imessage.
- A: You will receive a confirmation email from us telling you that we have received your order. When your order ships, you will receive an email confirming shipment to the same email address you used when placing your order. This email will contain instructions on how to track your order. Note that it may take up to one business day for your information to be posted on the carrier's website, if you can’t get the shipping information from the carrier website operated in the ways as our advised, you could track it again in the next working day.
- -Q: What’s a MTCN?
- MTCN is a number, usually 10 figures, when you choose to pay by western union, you will get more discount, you can go to western union store to pay it or you can pay online: www.westernunion.com ^_^ ( usually we will send you our western union account to you before you pay) after that, you will receive an MTCN number, please send to us, so we can receive your money.
- A: This is only relevant for customers who pay using Western Union. A MTCN is a Money Transfer Control Number. This is the number that Western Union will give you once you have sent money to us. This number needs to be sent to us so that we can pick up your payment. Without the MTCN, we cannot get the money for your shoes.
- +Q: How many days could I get my shoes?
- Usually 5-7 days by DHL
- A:The shipping time is 3-7 work days by USPS/DHL from the time when the shipping information post on the carrier’s official website. But pls remember we need 24 hours to prepare your order! And we will do our best to consolidate orders into the fewest number of shipments so that you are charged the least amount possible for duties and taxes.
- +Q: Tracking Number
- Tracking number is an Express number, we will send you shipping pictures to you when we ship your shoes, after that, we will send you tracking numer, so you can track where your shoes arrived
1.You will receive an email about tracking number in 2-3days.
2.Sometimes tracking information may come up in 2-3days when you get your tracking number .Thanks for understanding.
- +Q: I am having a hard time checking out. Can you help me?
- yeah, sure, i am Star, the website worker, you can contact me by Livechat ( but i am not 24 hours online, because i need to sleep, lol) or whatsapp/imessage ( +8613215051736) Email: email@example.com
- A: We are sorry to hear you are not able to place an order. If you are unable to complete the checkout process, our system will give you an error message. We find that most customers are entering a shipping address that is not the billing address associated with their credit card. Please verify that the information you are entering matches what your bank has on file.
- +Q: What does “UA” stand for?
- A:“UA” stands for “Unauthorized Authentic”. UA shoes are very similar to retail Nike/Jordan Brand shoes but were never officially contracted by these companies to be made. UA shoes are usually made in the same factories, with the same materials, and the same workers that make the official retail pairs. They differ from replica sneakers because they are a much higher quality and many people cannot differ UA shoes from official products.
- A: “UA” stands for “Unauthorized Authentic”. UA shoes are very similar to retail Nike/Jordan Brand shoes but were never officially contracted by these companies to be made. UA shoes are usually made in the same factories, with the same materials, and the same workers that make the official retail pairs. They differ from replica sneakers because they are a much higher quality and many people cannot differ UA shoes from official products.
- +Q: Where do these shoes come from?
- Shoes are from factory directly, please don't be worry about quality, always top quality
- A: The shoes come from Dongguan in the Guangdong district of China, the same region where most all Nike Basketball and Jordan brand shoes are produced.
- +Q: which kind of payment mode do we accept?
- We can accept pay by Paypal, western union or money gram, the price on website is not final price, you will get discount when you make order.
- For now we take Visa credit card and Master credit card and Western Union and Money gram! We prefer Western Union and Money gram, and we will offer you 6% discount as a reward when you pay with Western Union and Money gram.
- +Q: Are these shoes fake?
- Shoes are not fake, we are authentic quality supplier, but for some shoes, it's customized ^_^
- A: There are mixed opinions the answer to this question. But, we can assure you that these are not like your typical replica sneakers. Replicas are made in an entirely different part of China with different materials and lower quality control. Some people call UA shoes “fake” because they were not contracted by Nike to be made. Some people say they are real because they are the same shoes with the same materials made in the same factories and just because Nike didn’t contract them doesn’t make them fake. It is up to YOU to decide.
- +Q: how to distinguish the shoes quality?
- We usually check quality before ship to you, if shoes have problem, we will send you pictures, if you can accpet, we will ship to you, if you can't accpet, you can choose to get refund or change to other shoes. ^_^
- A: Unauthorized Authentic shoes is very close to the official authentic shoes,and the best quality for replica is Super Max Perfect, the second is Super Perfect and third Perfect, the last version is normal quality.
- +Q: Why are the prices on your site so much lower than what resellers charge for the same shoes?
- We are sneakers suppliers, so the price is wholesale price, many resellers ordered from us and then resell to other, so our prices are not high.
- A: We are honest about what we are selling. Many eBay, Instagram, Kixify, and Facebook sellers are selling these UA shoes as official Nike products everyday and nobody knows the difference. We want you to know what your are getting. UA shoes account for almost half the Jordan Brand shoes on eBay right now. Sellers are selling these shoes for huge profits at the expense of unsuspecting buyers. UA shoes are very similar to the official products–they’re may be instances of excessive glue, or the shoe being slightly different than what you will buy on Nike.com. However, the pics on our site are the exact shoes you will receive. We want to be upfront and honest about the product we are connecting you to and if you don’t think this is for you do us both a favor and shop elsewhere so we can avoid future issues.
- +Q: Could I exchaNge or receive refund if I am not satisfied with my order?
- Yes, we have return and exchange policy, please don't worry
- A:In our store we take 30 days exchange or refund if you do not like your order, so you canalways shop with confidence! If you are not satisfied with your order,you want to process a refund, pls contact us at first time, we will figure a solution or do full refund right away! You can choose:
Talk with US online: Live Help
- +Q: Why was my order canceled?
- Sometimes because website system problem, but usually no this problem
- A:There are various reasons for an order being canceled. However, we will notify you in the event that your order cannot be fulfilled along with the reason. Please note: we do reserve the right to refuse or cancel any order, for any reason, at our sole discretion..
- +Pls remember we available for 18 hours * 7 days
- If you have any question, pls do not hesitate to email us or get live help!